General Info


It’s Guillow’s guarantee to the distributor that once an order is approved by us with a specified ship date, we will ship the merchandise on time to meet the event date.  If we miss the approved ship date, you pay nothing.  This guarantee does not apply to delays caused by distributor, natural business interruptions, acts of God or transportation companies.


F.O.B. factory dock in Wakefield Massachusetts, U.S.A.

Shipping charges will be added to the invoice.  Requests to ship US Mail or to a P.O. Box will incur a $10.00 service charge plus postage and insurance will be billed on invoice.  Factory not responsible for lost or damaged products shipped by US Mail.  Split shipment charge is $5.00 per carton.  C.O.D. shipments not available.  We cannot assume responsibility for time delays in transit.  Our responsibility ceases when merchandise is delivered to the carrier, all claims must be made directly through the carrier.  Our standard carrier is UPS, although we can ship via other methods such as FedEx Air, etc.  We cannot ship using FedEx Grd.


All orders once acknowledged by the factory cannot be canceled.  Items are custom produced & imprinted and charges up to the total amount of the order can apply to any canceled order.


Factory authorization must be obtained prior to return of merchandise for any reason or Receiving Dept will not accept the shipment.  Please examine shipment promptly upon delivery.  Merchandise cannot be returned for any reason after 30 days from factory shipment date.


All copy and logos submitted by the customer for use by factory in producing the items will be accepted by the factory as being submitted in full compliance with all applicable laws regarding trademark, service mark, copyright, right of privacy, patent, contractual limitations or similar protection.  Copy and trademarks illustrated in this catalog are used to demonstrate product imprinting, this does not constitute endorsement by any company or organization of our products.


Net 30 days with approved credit. Invoices not paid when due will be subject to interest charges of 1½% per month.  Factory accepts Master Card, Visa, American Express and Discover Card.  All orders are subject to terms and conditions as set forth on this page and are subject to be governed by the laws of the State of Massachusetts and any legal action required shall take place in Boston, Massachusetts.

SPECIAL PACKAGING:  Available, contact factory for pricing.

PRICES:  All prices in U.S. Dollars.  Subject to change without notice.